Trend Micro End User License Agreement

Trend Micro Products/Services
Version: English/Multi-country
Purpose: Paid Use and Personal Use Subscription License
Date: April 2012

IMPORTANT: THE FOLLOWING AGREEMENT, INCLUDING TREND MICRO PRIVACY POLICY AND SECURITY POLICY, WHICH ARE INCORPORATED HEREIN BY THIS REFERENCE AND WHICH CAN BE ACCESSED AT WWW.TRENDMICRO.COM (COLLECTIVELY, THE “AGREEMENT”) SETS FORTH THE TERMS AND CONDITIONS UNDER WHICH TREND MICRO INCORPORATED OR AN AFFILIATE ("TREND MICRO") IS WILLING TO LICENSE THE TREND MICRO DIRECTPASS PRODUCT AND SERVICES (THE “TREND MICRO PRODUCTS/SERVICES”) AND ACCOMPANYING “DOCUMENTATION” TO “YOU” AS AN INDIVIDUAL USER OR AN AUTHORIZED REPRESENTATIVE OF AN ENTITY. BY ACCEPTING THIS AGREEMENT, YOU ARE ENTERING INTO A BINDING LEGAL CONTRACT WITH TREND MICRO. THE TERMS AND CONDITIONS OF THE AGREEMENT THEN APPLY TO YOUR USE OF THE TREND MICRO PRODUCTS/SERVICES AND RELATED SUBSCRIPTION SERVICES. PLEASE PRINT THIS AGREEMENT FOR YOUR RECORDS AND SAVE A COPY ELECTRONICALLY.

You must read and accept this Agreement before you install or use the Trend Micro Products/Services. If you are an individual, then you must have attained the age of majority in the state, province or country where you live to enter into this Agreement. If you are acquiring the Trend Micro Products/Services on behalf of an entity, then you must be properly authorized to represent that entity and to accept this Agreement on its behalf.

If you are downloading or activating or using the Trend Micro Products/Services for personal use purposes or purchasing a license to the Trend Micro Products/Services, you accept this Agreement by selecting the "I accept the agreement" or similar button or box. If you or the entity you represent does not agree to the terms of this Agreement, select "I do not accept the agreement". Then no Agreement will be formed and you will not be permitted to evaluate, purchase or install and use the Trend Micro Products/Services. If you purchased the Trend Micro Products/Services from a retail store and do not accept the Agreement, you may return the Trend Micro Products/Services in its original package with the purchase receipt to the retail store where purchased within thirty (30) days of purchase for a refund less any restocking fees.

NOTE: SECTIONS 3 AND 17 DISCLAIM ANY WARRANTY OBLIGATIONS. SECTIONS 13 AND 14 SET FORTH IMPORTANT RESTRICTIONS ON THE USE OF THE TREND MICRO PRODUCTS/SERVICES. SECTION 19 OF THIS AGREEMENT LIMITS TREND MICRO’S LIABILITY. BE SURE TO READ THESE SECTIONS CAREFULLY BEFORE ACCEPTING THE AGREEMENT.

  1. APPLICABLE AGREEMENT AND TERMS. When installing or using the Trend Micro Products/Services, you may be prompted to accept the same or another version of Trend Micro’s license terms; the terms of the first agreement you accept will apply to your use of the Trend Micro Products/Services. All rights in this Agreement are subject to your acceptance of this Agreement. Paid Subscription licenses: If you have purchased a subscription license to the Trend Micro Products/Services, Sections 1, 2 and 4 through 29 of this Agreement apply to you. Subscription licenses to royalty-free or no license fee use versions of the Trend Micro Products/Services are referred to herein as “Personal Use” subscription licenses. Personal Use Subscription license: If you are installing the Personal Use subscription license version of the Trend Micro Products/Services, you are a “personal user” and Sections 1 and 3 through 29 of this Agreement apply to you.
  2. PAID USE SUBSCRIPTION LICENSE. Subject to these terms and conditions during your Subscription Term as defined in Section 9 below, for each subscription license purchased, Trend Micro grants you a worldwide, non-exclusive, non-transferable, revocable, personal, non-assignable right to download and install the Trend Micro Products/Services software solely on your personal or handheld computers or other devices to store password information (“personal account data”).
  3. PERSONAL USE SUBSCRIPTION LICENSE. If you are a personal user, Trend Micro grants you the worldwide, non-exclusive, non-transferable, revocable and non-assignable right to use the Trend Micro Products/Services during your Subscription Term as defined in Section 9 below to store up to five (5) passwords. At the end of your Subscription Term, this Agreement expires automatically. You may purchase a paid license to Trend Micro Products/Services by selecting the Buy Now option in Trend Micro Products/Services or by contacting an authorized Trend Micro reseller listed on one or more of its sponsored websites, such as www.trendmicro.com (“Sites”). If you do not purchase a license, you agree to destroy all copies of the Trend Micro Products/Services software within fifteen (15) days of the expiration of your Subscription Term. You acknowledge and agree that Trend Micro’s policy is to automatically delete all of your personal account data upon termination or expiration of your Subscription Term. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TREND MICRO PRODUCTS/SERVICES AND RELATED DOCUMENTATION USED FOR PERSONAL USE PURPOSES ARE PROVIDED “AS IS” WITHOUT PERFORMANCE PROMISES (“WARRANTIES”) OF ANY KIND.
  4. UPDATES. The Trend Micro Products/Services software may require Updates to work effectively. “Updates” may include new features, bug fixes or the removal of features to the Trend Micro Products/Services software and accompanying documentation. Updates are only available for download and use during your Subscription Term as defined in Section 9 below. Upon download, Updates become “Trend Micro Products/Services” for the purposes of this Agreement. Updates will replace previously licensed parts of the Trend Micro Products/Services software. Updates may require additional or different license terms that must be accepted before download. Updates will replace previously licensed parts of the Trend Micro Products/Services software. These Updates made available to you will be subject to the terms of this Agreement. Trend Micro will use reasonable efforts to provide notice of material changes to the Trend Micro Products/Services or changes to the terms of this Agreement by emailing you at the address provided in your registration and by posting them on Trend Micro’s main website, www.trendmicro.com. It is your responsibility to check the website to learn of these modifications. Changes to these Terms, which may be made at Trend Micro’s sole and exclusive discretion, will be effective upon acceptance of this Agreement (as described herein) for new subscriptions and effective for all existing users thirty (30) calendar days after the posting of the new terms on Trend Micro’s website at www.trendmicro.com. You agree to be bound by the terms of the Agreement, as modified. If you do not agree to the modified Terms you are not permitted to use the Trend Micro Products/Services and must terminate your subscription immediately.
  5. FEEDBACK. You may provide feedback to Trend Micro with respect to the Trend Micro Products/Services. Trend Micro may use feedback for any purpose without obligation of any kind. To the extent a license is required under your intellectual property rights to make use of the feedback, you hereby grant Trend Micro a worldwide, irrevocable, non-exclusive, perpetual, royalty free license to use the feedback in connection with Trend Micro’s business, including enhancement of the Trend Micro Products/Services.
  6. ACCESS AND REGISTRATION. To access and use the Trend Micro Products/Services, you agree to provide Trend Micro with accurate and complete information when you register and to keep such information accurate and complete while you have a subscription for the Trend Micro Products/Services. You are solely responsible for maintaining the confidentiality of your user name and password and solely responsible and liable for any and all activities that occur with respect to your account. Compromise of your username and password may compromise the security of your personal account data. You agree to notify Trend Micro immediately if you suspect any unauthorized use of your account or access to your account. The credit card holder associated with a Trend Micro Products/Services subscription is the owner of the personal account data. For personal users, if there is no credit card associated with your subscription, your email address and answers to security questions identify you as the owner of the personal account data. To receive Updates and other available “Subscription Services” set forth below, you must activate the Trend Micro Products/Services and/or register with Trend Micro. These controls help ensure that validly licensed end users receive applicable Subscription Services. Registration requires a valid email address for renewal and other legal notices.
  7. FEES AND RENEWALS. You agree to pay Trend Micro’s then-current and applicable subscription fees for Trend Micro Products/Services, due and payable in advance of provision of the Trend Micro Products/Services. The fee structure is described on Trend Micro’s website. Unless you designate in your account preferences or notify Trend Micro that you do not want your subscription to be auto-renewed, you agree that Trend Micro or its authorized reseller will automatically renew your subscription to the Trend Micro Products/Services and automatically charge you the then-current renewal fees for such renewed subscription using the credit card associated with your subscription. Trend Micro reserves the right to modify pricing for the Trend Micro Products/Services at any time. Trend Micro will use reasonable efforts to provide notice of any changes to the fee structure of the Trend Micro Products/Services. You can then decide if you want to continue to use such service. Your continued use of the service after the proposed fee modification has been notified will be considered acceptance of the proposed fee modification. Payment must be made prior to the expiration of the current Subscription Term.
  8. REFUNDS. You are entitled to a full refund during the first 30 days after your purchase of a subscription to the Trend Micro Products/Services should you decide to cancel your subscription. This provision will not apply if you had a previous subscription or a personal use subscription. You may be entitled to a pro-rata refund based upon the remaining unused period of your Subscription Term if Trend Micro discontinues the Trend Micro Products/Services during your Subscription Term. You are not entitled to any refund under any other circumstances. Refunds will only be issued to the same payment source as used for the original payment.
  9. SUBSCRIPTION TERM. For paid subscription licenses: The “Subscription Term” for paid subscription licenses starts on the date you purchase a license, click the “I accept the agreement” button or install, access or use the Trend Micro Products/Services, whichever is earlier, and ends 12, 24 or 36 months later, depending on the number of subscription months purchased. You must purchase a Trend Micro Products/Services upgrade or renew your subscription prior to expiration of your Subscription Term if you want to continue to use the Trend Micro Products/Services. Trend Micro Products/Services upgrades and Subscription Term renewals may require additional or different license terms. For personal use subscription licenses: The “Subscription Term” for personal use starts on the date you receive an activation key and ends when Trend Micro discontinues the royalty-free or no license fee use versions of the Trend Micro Products/Services or such version is no longer made available by Trend Micro.
  10. SUBSCRIPTION SERVICES.
    A. Updates.During the Subscription Term, validly licensed users are entitled to Updates for use with the Trend Micro Products/Services software.

    B. Technical support. During the Subscription Term, validly licensed users are entitled to email and/or web-based technical support during business hours but only in certain limited languages. Important: Toll or toll-free telephone support may be available for validly licensed end users of certain products and in some countries only; for details, see www.trendmicro.com/support/consumer.
  11. LINKS. The Trend Micro website may contain links to third-party websites or resources. You acknowledge and agree that Trend Micro is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Trend Micro of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.
  12. LICENSE TO ACCESS ACCOUNT. You are the owner of your personal account data. If you choose to, you can share all or some of your personal account data with the other parties you select. If you decide to share your personal account data, you are giving certain legal rights to those individuals whom you have given access. After setting up your account and downloading the Trend Micro Products/Services software, you can select the personal account data you want to store. In order to make the Trend Micro Products/Services available to you, you agree to grant Trend Micro for the maximum legal duration of copyrights legal protection a worldwide, limited, non-exclusive, perpetual, fully-paid and royalty-free, sub-licensable and worldwide license to use, copy, transmit, distribute, store and cache personal account data that you choose to store. Trend Micro does not claim any ownership rights in your personal account data. You acknowledge that Trend Micro does not have any obligation to monitor the personal account data that is uploaded, posted, or otherwise transmitted using the Trend Micro website or services, for any purpose and, as a result, is not responsible for the accuracy, completeness, appropriateness, of said personal account data.
  13. SERVICE LIMITATIONS. Trend Micro uses reasonable efforts to make the Trend Micro Products/Services available at all times. However, Trend Micro does not guarantee availability, shall not have any liability to you for any unavailability or interruptions, and is under no obligation to provide you with maintenance, technical support or updates for the Trend Micro Products/Services except in accordance with this Agreement and, if provided, in the manner as determined by Trend Micro from time to time. We reserve the right to suspend access to your account if your use of the Trend Micro Products/Services disrupts, impedes or otherwise negatively impacts the operation of our service or use of our service by other customers.
  14. LICENSE RESTRICTIONS.
    A. Trend Micro Products/Services is licensed and not sold. Except for the limited license granted in this Agreement, Trend Micro and its suppliers own their respective title, copyright and the trade secret, patent rights and other intellectual property rights in the Trend Micro Products/Services and their respective copyright in the documentation, and reserve all respective rights not expressly granted to you in this Agreement.

    B. You agree that you will not rent, loan, lease or sublicense the Trend Micro Products/Services, use components of the Trend Micro Products/Services separately or use the Trend Micro Products/Services to provide services to others. To the fullest extent permitted by applicable law, you also agree not to attempt to reverse engineer, decompile, modify, translate, disassemble, discover the source code of, or create derivative works from, any part of the Trend Micro Products/Services. You also agree not to authorize others to undertake any of these prohibited acts. Note that these license restrictions may not be applicable to Third-Party Components, as such term is defined below.
  15. CONSENT TO ELECTRONIC COMMUNICATIONS. Trend Micro may be required to send you legal notices and other communications about the Trend Micro Products/Services or our use of the information you provide us (“Communications”). Trend Micro will send Communications via in-product notices or via email to your registered email address, or will post Communications on its websites. By accepting this Agreement, you consent to receive all Communications through these electronic means only and acknowledge and demonstrate that you can access Communications on Trend Micro’s websites.
  16. DATA PROTECTION. The Trend Micro Products/Services may operate by forwarding certain data (”Stored Data”) to Trend Micro owned or controlled servers for storage. As a condition of using the Trend Micro Products/Services and by accepting this Agreement You represent and warrant that: (i) You are legally permitted and authorized to access, and to provide Trend Micro with access to, the Stored Data and agree to provide Trend Micro with evidence of such authorization upon request; (ii) You authorize Trend Micro to act as your personal account data processing agent and at your discretion; (iii) in Your capacity as data controller, you undertake to inform the source of the Stored Data, to the extent required by local law, of the scope and purpose of the service components of the Trend Micro Products/Services, which may entail the transfer of Stored Data to servers outside your jurisdiction (including outside the European Union); (iv) in Your capacity as data controller, you agree that you are responsible for deciding if and how you use the Trend Micro Products/Services; and (v) you represent that you will otherwise use the Trend Micro Products/Services only in a legal manner. If you are located in the European Union, you agree Trend Micro and you are bound by the « standard contractual clauses for the transfer of personal data to processors established in third countries », issued by the European Commission in a decision dated February 5, 2010 and available at //www.cnil.fr/fileadmin/documents/Vos_responsabilites/Transferts/CCT-2010-Ss_Traitants_VE.pdf, which is incorporated hereto by reference. Information relating to data processing and technical and organizational processes are described in the relevant accompanying documentation. In the event of any breach of the representations and warranties in this Section, Trend Micro may, upon prior notification by email and without prejudice to its other rights, suspend the performance of the Trend Micro Products/Services until You can show to Trend Micro's satisfaction that any such breach has been cured. The use of the Trend Micro Products/Services may be subject to data protection laws or regulations in certain jurisdictions. You are responsible for determining how and if you need to comply with those laws or regulations.
  17. DISCLAIMER OF WARRANTIES. TREND MICRO PRODUCTS/SERVICES MAY CONTAIN OR TREND MICRO MAY PROVIDE TO YOU THIRD PARTY HARDWARE, PRODUCTS, SOFTWARE, OR PROGRAMMING, OR YOU MAY OBTAIN THIRD-PARTY HARDWARE, PRODUCTS, SOFTWARE, OR PROGRAMMING FROM THIRD PARTIES DIRECTLY ("THIRD-PARTY COMPONENTS"). TREND MICRO PRODUCTS/SERVICES AND ALL THIRD-PARTY COMPONENTS ARE PROVIDED "AS IS," "WHERE IS," "AS AVAILABLE," "WITH ALL FAULTS" AND, TO THE FULLEST EXTENT PERMITTED BY LAW, WITHOUT WARRANTY OF ANY KIND. TREND MICRO AND ITS LICENSORS DISCLAIM ALL WARRANTIES WITH RESPECT TO THE TREND MICRO PRODUCTS/SERVICES AND THE THIRD-PARTY COMPONENTS INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE, AND ANY WARRANTIES REGARDING QUIET ENJOYMENT, QUALITY OF INFORMATION, SECURITY, RELIABILITY, TIMELINESS, AVAILABILITY OF PERSONAL ACCOUNT DATA AND PERFORMANCE OF THE TREND MICRO PRODUCTS/SERVICES. TREND MICRO DOES NOT WARRANT THAT THE TREND MICRO PRODUCTS/SERVICES OR THIRD-PARTY COMPONENTS WILL MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE TREND MICRO PRODUCTS/SERVICES OR THIRD-PARTY COMPONENTS WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE TREND MICRO PRODUCTS/SERVICES OR THIRD-PARTY COMPONENTS WILL BE CORRECTED, OR THAT ENCRYPTION ALGORITHMS, ASSOCIATED KEYS AND OTHER SECURITY MEASURES WILL BE SECURE OR EFFECTIVE. YOU UNDERSTAND AND AGREE THAT YOUR INSTALLATION, USE AND ACCESS OF THE TREND MICRO PRODUCTS/SERVICES AND THIRD-PARTY COMPONENTS IS AT YOUR SOLE DISCRETION AND RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER, SOFTWARE AND THE LOSS OF PERSONAL ACCOUNT DATA THAT RESULTS FROM THE USE THEREOF. TO THE FULLEST EXTENT PERMITTED BY LAW, NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY TREND MICRO SHALL CREATE ANY ADDITIONAL TREND MICRO WARRANTIES OR IN ANY WAY INCREASE THE SCOPE OF TREND MICRO’S OBLIGATIONS HEREUNDER. YOU HEREBY WAIVE ANY AND ALL CLAIMS, NOW KNOWN OR LATER DISCOVERED, THAT YOU MAY HAVE AGAINST TREND MICRO AND ITS AFFILIATES, SUPPLIERS AND LICENSORS ARISING OUT OF YOUR USE OF THE TREND MICRO PRODUCTS/SERVICES AND THIRD-PARTY COMPONENTS. TREND MICRO PRODUCTS/SERVICES MAY BE USED TO ACCESS AND TRANSFER INFORMATION OVER THE INTERNET. YOU ACKNOWLEDGE AND AGREE THAT THE TREND MICRO PRODUCTS/SERVICES DOES NOT OPERATE OR CONTROL THE INTERNET AND THAT (I) VIRUSES, WORMS, TROJAN HORSES, AND OTHER UNDESIRABLE DATA, OR SOFTWARE, OR (II) UNAUTHORIZED USERS (E.G., HACKERS) MAY ATTEMPT TO OBTAIN ACCESS TO AND DAMAGE YOUR PERSONAL ACCOUNT DATA, WEB SITES, COMPUTERS, OR NETWORKS. TREND MICRO SHALL NOT BE RESPONSIBLE FOR SUCH ACTIVITIES. YOU ACKNOWLEDGE AND AGREE THAT TREND MICRO WILL NOT BE RESPONSIBLE FOR ANY INCORRECT OR INACCURATE PERSONAL ACCOUNT DATA UPLOADED TO THE TREND MICRO WEBSITES OR IN CONNECTION WITH THE TREND MICRO PRODUCTS/SERVICES, WHETHER CAUSED BY USERS OF THE TREND MICRO PRODUCTS/SERVICES OR BY ANY OF THE EQUIPMENT OR PROGRAMMING ASSOCIATED WITH OR UTILIZED IN THE TREND MICRO PRODUCTS/SERVICES. YOU ACKNOWLEDGE AND AGREE THAT TREND MICRO IS NOT RESPONSIBLE FOR ANY PROBLEMS OR TECHNICAL MALFUNCTION OF ANY TELEPHONE NETWORK OR LINES, COMPUTER ONLINE SYSTEMS, SERVERS OR PROVIDERS, COMPUTER EQUIPMENT, SOFTWARE, FAILURE OF ANY EMAIL OR PLAYERS DUE TO TECHNICAL PROBLEMS OR TRAFFIC CONGESTION ON THE INTERNET OR ON ANY OF THE TREND MICRO PRODUCTS/SERVICES OR COMBINATION THEREOF. YOU ARE SOLELY RESPONSIBLE FOR THE SECURITY AND INTEGRITY OF YOUR PERSONAL ACCOUNT DATA AND SYSTEMS.
  18. INDEMNIFICATION. You are solely responsible and liable for your personal account data related to the Trend Micro Products/Services. You agree to indemnify, defend and hold Trend Micro, its affiliates, and their respective officers, directors, employees, agents, licensors, and suppliers harmless from and against all claims, liabilities, losses, expenses, damages, and costs, including but not limited to reasonable attorneys' fees, resulting from (i) a violation or breach of this Agreement by you, (ii) any activity related to access or use of your account (including but not limited to negligent or wrongful conduct) by you or any other person accessing or using your account, or (iii) Trend Micro’s authorized use of data or other content provided by you or obtained by Trend Micro as authorized by you under this Agreement.
  19. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TREND MICRO OR ITS AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY COST TO PROCURE SUBSTITUTE PRODUCTS/SERVICES OR DATA, OR ANY DIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT, EXEMPLARY, OR ANY OTHER DAMAGES, INCLUDING DAMAGES FOR PERSONAL INJURY, LOST PROFITS, AND LOSS OF DATA, BUSINESS INTERRUPTION, OR LOST REVENUES, ARISING OUT OF YOUR USE OR INABILITY TO USE THE TREND MICRO PRODUCTS/SERVICES OR YOUR USE OF DATA STORED THEREIN, EVEN IF TREND MICRO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES (WHETHER SUCH DAMAGES ARISE IN CONTRACT, TORT (INCLUDING NEGLIGENCE OR OTHERWISE)). IN ANY CASE AND WITHOUT LIMITING THE FOREGOING, THE ENTIRE LIABILITY OF TREND MICRO AND ITS AFFILIATES, SUPPLIERS AND LICENSORS FOR ALL DAMAGES OF EVERY KIND AND TYPE (WHETHER SUCH DAMAGES ARISE IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) SHALL BE LIMITED TO THE LICENSE FEES PAID BY YOU TO TREND MICRO IN THE TWELVE (12) CALENDAR MONTHS PRIOR TO THE DAMAGES ARISING. IF THE TREND MICRO PRODUCTS/SERVICES ARE PROVIDED TO YOU WITHOUT CHARGE, THEN TREND MICRO SHALL HAVE NO LIABILITY TO YOU WHATSOEVER. THE FOREGOING TERMS SET A LIMIT ON THE AMOUNT OF DAMAGES PAYABLE AND ARE NOT INTENDED TO ESTABLISH LIQUIDATED DAMAGES.YOU EXPRESSLY RECOGNIZE AND ACKNOWLEDGE THAT SUCH LIMITATION OF LIABILITY IS AN ESSENTIAL PART OF THIS AGREEMENT AND IS AN ESSENTIAL FACTOR IN ESTABLISHING THE PRICE OF THE TREND MICRO PRODUCTS/SERVICES AND YOU ACKNOWLEDGE THAT WITHOUT YOUR AGREEMENT TO THESE LIMITATIONS, THE FEES CHARGED FOR THE TREND MICRO PRODUCTS/SERVICES WOULD BE HIGHER OR IN THE CASE OF THE PERSONAL USE SUBSCRIPTION, TREND MICRO WOULD NOT BE ABLE TO OFFER YOU THE RIGHT TO USE THE SERVICE AT NO CHARGE. YOU AGREE THAT NO CLAIM SHALL BE BROUGHT UNLESS YOU HAVE NOTIFIED TREND MICRO WITHIN ONE MONTH OF SUCH CLAIM ARISING. THIS SECTION DOES NOT SEEK TO LIMIT OR EXCLUDE THE LIABILITY OF TREND MICRO OR ITS SUPPLIERS IN THE EVENT OF DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE OR FOR FRAUD OR FOR ANY OTHER LIABILITY FOR WHICH IT IS NOT PERMITTED BY LAW TO EXCLUDE.
  20. CERTAIN EXCEPTIONS. SOME COUNTRIES, STATES AND PROVINCES, INCLUDING MEMBER STATES OF THE EUROPEAN ECONOMIC AREA, DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS OF LIABILITY, SO THE ABOVE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES AND DISCLAIMERS OF WARRANTIES MAY NOT FULLY APPLY TO YOU. YOU MAY HAVE ADDITIONAL RIGHTS AND REMEDIES. SUCH POSSIBLE RIGHTS OR REMEDIES, IF ANY, SHALL NOT BE AFFECTED BY THIS AGREEMENT.
  21. COMPLIANCE WITH APPLICABLE LAWS. You agree to comply with any local laws and regulations regarding your right to download, install, import, export or use the Trend Micro Products/Services. You acknowledge and agree that your use of the Trend Micro Products/Services may be subject to audit to ensure compliance with this Agreement. Trend Micro cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Trend Micro or a third party, to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable.
  22. CONFIDENTIALITY/NONDISCLOSURE. During the term of this Agreement or any personal use period, you may be exposed to certain information not generally known to the public that Trend Micro considers and treats as confidential and proprietary (“Confidential Information”), including but not limited to product serial numbers, registration keys or activation codes, and information that, due to its character or nature, a reasonable person in a like position and under like circumstances would treat as secret and confidential. During the term of this Agreement and at all times after its termination, You agree (i) to hold the Confidential Information in confidence; (ii) not to disclose Confidential Information to any third parties, except for employees and independent contractors who have a “need to know” and who have signed agreements containing disclosure and use restrictions no less stringent than those in this Section; and (iii) not to use Confidential Information for any purpose except as required to perform under this Agreement.
  23. TERMINATION. Trend Micro may terminate or suspend your rights under this Agreement immediately and without notice upon the earlier of the following: (a) non-renewal, cancellation or expiration of the Subscription Term or your failure to pay the applicable fees when due, (b) Trend Micro’s discontinuance of the Trend Micro Products/Services, (c) failure to comply with any material term or condition of this Agreement, (d) you are using the Trend Micro Products/Services in a manner not intended or in violation of law, or (e) you no longer consent to electronic Communications. If any third party makes an intellectual property infringement claim relating to the Trend Micro Products/Services, Trend Micro reserves the right to immediately terminate your subscription to the affected Trend Micro Products/Services. You have the right to appeal any such termination by contacting your local Trend Micro office which will provide you with the details of the appeals process. Upon such termination, you agree to destroy all copies of the Trend Micro Products/Services software. You may terminate this Agreement at any point by destroying all copies of the Trend Micro Products/Services software and closing your account. Sections 1 through 4, 15 and 18 through 28 survive any termination of the Agreement.
  24. EFFECT OF NON-RENEWAL OR TERMINATION. Upon any non-renewal, termination, or expiration of your subscription to the Trend Micro Products/Services (i) the license granted herein will automatically and immediately terminate and you will have no further right to possess or use the Trend Micro Products/Services, (ii) the Trend Micro Products/Services may be disabled by Trend Micro without notice to you, and (iii) you will no longer have the right to access or retrieve your personal account data. You acknowledge and agree that Trend Micro's policy is to automatically and irreversibly delete all of your personal account data upon non-renewal, termination, or expiration of your subscription to the Trend Micro Products/Services.
  25. EXPORT CONTROL. The Trend Micro Products/Services software is subject to export controls under the U.S. Export Administration Regulations. Therefore, the Trend Micro Products/Services software may not be exported or re-exported to entities within, or residents or citizens of, embargoed countries or countries subject to applicable trade sanctions, nor to prohibited or denied persons or entities without proper government licenses. Information about such restrictions can be found at the following websites: //www.treas.gov/offices/enforcement/ofac/ and www.bis.doc.gov/complianceandenforcement/ListsToCheck.htm. As of the Date above, countries embargoed by the U.S. include Cuba, Iran, North Korea, Sudan and Syria. You are responsible for any violation of the U.S. export control laws related to the Trend Micro Products/Services software. By accepting this Agreement, you confirm that you are not a resident or citizen of any country currently embargoed by the U.S. and that you are not otherwise prohibited from receiving the Trend Micro Products/Services software.
  26. GENERAL. This Agreement constitutes the entire agreement between you and Trend Micro. Unless your use of the Trend Micro Products/Services is subject to an existing, written contract signed by Trend Micro, this Agreement supersedes any prior agreement or understanding, whether written or oral, relating to the subject matter of this Agreement. In the event that any provision of this Agreement is found invalid, that finding will not affect the validity of the remaining parts of this Agreement. The failure to enforce or the waiver by either party of a default or breach of the other party shall not be considered to be a waiver of any subsequent default or breach. If you or Trend Micro cannot perform its obligations in this Agreement because of any act of God, accident, strike, court order, fire, riot, war, failure of third party equipment, or any other cause not within the affected party's reasonable control and that could not be avoided through the exercise of reasonable care and diligence (a "Force Majeure Event"), then the non-performing party will: (i) promptly notify the other party; (ii) take reasonable steps to resume performance as soon as possible; and (iii) not be considered in breach during the duration of the Force Majeure Event. If a Force Majeure Event continues for five (5) or more business days, Trend Micro may terminate your subscription to the Trend Micro Products/Services and this Agreement by providing written notice to you. Trend Micro may assign or subcontract some or all of its obligations under this Agreement to qualified third parties or its affiliates and/or subsidiaries, provided that no such assignment or subcontract shall relieve Trend Micro of its obligations under this Agreement. You may not assign this Agreement or any right under this Agreement to any party, including any affiliate, without written approval from Trend Micro; any purported assignment by you shall be null and void.
  27. GOVERNING LAW/TREND MICRO LICENSING ENTITY.

    North America: If You are located in the United States or Canada, the Licensor is: Trend Micro Incorporated, 10101 N. De Anza Blvd., Cupertino, CA 95014. Fax: (408) 257-2003 and this Agreement is governed by the laws of the State of California, USA.

    Latin America: If You are located in Spanish Latin America (other than in any countries embargoed by the U.S.), the Licensor is: Trend Micro Latinoamérica, S. A. de C. V., Insurgentes Sur No. 813, Piso 11, Col. Nápoles, 03810 México, D. F. Tel: 3067-6000 and this Agreement is governed by the laws of Mexico. If You are located in Brazil, the Licensor is Trend Micro do Brasil, LTDA, Rua Joaquim Floriano, 1.120 – 2º andar, CEP 04534-004, São Paulo/Capital, Brazil and this Agreement is governed by the laws of Brazil.

    Europe, Middle East and Africa: If You are located in the United Kingdom, this Agreement is governed by the laws of England and Wales. If You are located in Austria, Germany or Switzerland, this Agreement is governed by the laws of the Federal Republic of Germany. If You are located in France, this Agreement is governed by the laws of France. If You are located in Italy, this Agreement is governed by the laws of Italy. If You are located in Europe, the licensor is: Trend Micro EMEA Limited, a company incorporated in Ireland under number 364963 and having its registered office at IDA Business and Technology Park, Model Farm Road, Cork, Ireland. Fax: +353-21 730 7 ext. 373. If You are located in Africa or the Middle East (other than in those countries embargoed by the U.S.), or Europe (other than Austria, France, Germany, Italy, Switzerland or the U.K.), the Licensor is: Trend Micro EMEA Limited, a company incorporated in Ireland under number 364963 and having its registered office at IDA Business and Technology Park, Model Farm Road, Cork, Ireland. Fax: +353-21 730 7 ext. 373 and this Agreement is governed by the laws of the Republic of Ireland.

    Asia Pacific (other than Japan or any countries embargoed by the U.S.): If You are located in Australia or New Zealand, the Licensor is: Trend Micro Australia Pty Limited, Suite 302, Level 3, 2-4 Lyon Park Road, North Ryde, New South Wales, 2113, Australia, Fax: +612 9887 2511 and this Agreement is governed by the laws of New South Wales, Australia. If You are located in the People’s Republic of China, the licensor is Trend Micro (China) Inc., 8th Floor, Century Ba-shi Building, No. 398 Huai Hai Zhong Road, Shanghai, China 20020, and this Agreement is governed by the laws of the People's Republic of China laws, and You agree that any dispute related to this Agreement must be submitted to the Beijing Arbitration Commission, Tel: 86-21-63848899, If You are located in Hong Kong, India, Indonesia, Malaysia, the Philippines, Singapore, Taiwan or Thailand, the Licensor is: Trend Taiwan Incorporated, 8F, No.198, Tun-Hwa S. Road, Sec. 2, Taipei 106, Taiwan, Republic of China. If You are located in Hong Kong, this Agreement is governed by the laws of Hong Kong. If You are located in India, this Agreement is governed by the laws of India. If You are located in Indonesia, Malaysia, the Philippines, Singapore, or Thailand, this Agreement is governed by the laws of Singapore. If You are located in Taiwan, this Agreement is governed by the laws of Taiwan.

    Japan: If You are located in Japan, the licensor is Trend Micro Incorporated, Shinjuku MAYNDS Tower, 1-1 Yoyogi 2-Chome, Shibuya-ku, Tokyo 151-0053, Japan and this agreement is governed by laws of Japan. The United Nations Convention on Contracts for the International Sale of Goods and the conflict of laws provisions of your state or country of residence do not apply to this Agreement under the laws of any country.
  28. GOVERNMENT LICENSEES. If the entity on whose behalf you are acquiring the Trend Micro Products/Services software is any unit or agency of the United States Government, then that Government entity acknowledges that the Trend Micro Products/Services software (i) was developed at private expense, (ii) is commercial in nature, (iii) is not in the public domain, and (iv) is "Restricted Computer Software" as that term is defined in Clause 52.227 19 of the Federal Acquisition Regulations (FAR) and is "Commercial Computer Software" as that term is defined in Subpart 227.471 of the Department of Defense Federal Acquisition Regulation Supplement (DFARS). The Government agrees that (i) if the Trend Micro Products/Services software is supplied to the Department of Defense (DoD), the Trend Micro Products/Services software is classified as "Commercial Computer Software" and the Government is acquiring only "restricted rights" in the Trend Micro Products/Services software and its documentation as that term is defined in Clause 252.227 7013(c)(1) of the DFARS, and (ii) if the Trend Micro Products/Services software is supplied to any unit or agency of the United States Government other than DoD, the Government's rights in the Trend Micro Products/Services software and its documentation will be as defined in Clause 52.227 19(c)(2) of the FAR.
  29. QUESTIONS. If you have a question about the Trend Micro Products/Services, visit: www.trendmicro.com. Direct all questions about this Agreement to: legalnotice@trendmicro.com.

TREND MICRO PRODUCTS/SERVICES IS PROTECTED BY INTELLECTUAL PROPERTY LAWS AND INTERNATIONAL TREATY PROVISIONS. UNAUTHORIZED REPRODUCTION OR DISTRIBUTION IS SUBJECT TO CIVIL AND CRIMINAL PENALTIES.