Download Information

What should I do before I download?

Some programs may prevent communication with our servers. For best download performance and to protect the integrity of the downloaded file, please check any of the following before you download:

  • Firewall-These are designed to prevent downloads from non-approved sites and can sometimes target legitimate files.

  • Anti-Virus Programs-These can cause problems by scanning a download in progress, causing the download to become corrupt or damaged.

  • Download Managers or Accelerators -These can sometimes interfere with the download process by simultaneously accessing portions of the download file multiple times, causing it to become corrupt or damaged.

Please check the settings of any of these products to ensure they are not interfering with your download. If you need assistance with this process, please contact the product’s manufacturer.

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How do I download?
You can download by clicking the 'begin download' button either in your order confirmation email or on your order information page.

If you experience difficulty clicking on the 'begin download' button normally, try right clicking on the button and select 'Save Target As' in Microsoft® Internet® Explorer®. Use 'Save Link As' in Mozilla® Firefox®. Do not rename the download file as this can cause installation problems.

Where do I download the file?
You can save the file anywhere you like, just make sure that you remember the location where you saved it, and the name of the file. If you choose Desktop this will be easier for you to install the product once you have completed the download.

What will happen when I download?
Once the download starts, you will see a box pop up with a status bar, and a percentage that will climb to 100%.

What happens after I download?
After the download has completed, you will need to go to the location that you saved the file at and double click on the new icon to start the installation. Contact Technical Support if you require any assistance after this point.

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How do I get the serial number/activation key for my purchase?
find order If your product has a serial number or activation key, you can find this identifier in your confirmation e-mail. If you do not have your confirmation e-mail, you can also retrieve your serial number or activation key by viewing the details of your purchase using the lookup below.

Please enter the following information:

OR


Forgot Password?

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What is Download Protection Service?
Download Protection Service is available for purchase on the shopping cart page when there are downloadable items present in your shopping cart. Upon payment of the specified fee, Digital River, Inc. ("DR") agrees to provide you (the "End User") a service that enables the End User to make multiple downloads of digital computer software products (a "Product" or "Products") purchased in a single order (an "Order") and downloaded from this website (the "Site") for a period of two (2) years after the date the End User purchases the Product (the "Service"). Click here for full details.

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My serial number/activation key is not working. What should I do?
First, be sure you have the correct serial number. You can retrieve your serial number by clicking here.

If you have purchased a renewal of your software from a prior year, please be aware that you will not be given a serial number at the time of your renewal. If you are prompted for a serial number to register your product, please use the serial number you were provided in your prior purchase.

Please remember that serial numbers, registration numbers, unlock codes and passwords are usually case sensitive and if they are not entered correctly, you will be unable to install the program.

Still not working? Please contact Customer Service.

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How do I re-download software that I have already purchased?
find order To re-download software you have already purchased, you will need to go to your order information page and press the 'begin download' button.

Please enter the following information:

OR


Forgot Password?

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What if the download stops before it is complete?
This site provides downloads that adheres to the HTTP 1.1 specification that allows for re-startable downloads. Therefore, if your download stops or is interrupted before it is complete, simply press the begin download button again and the download should resume where it left off. If you need to get to the re-download page click here.

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What if I want a shipment, but I've already ordered the download?
Unfortunately, we are unable to exchange a downloadable product for a physical product. However, you can purchase a Backup CD.

If you would like to purchase a CD for the downloadable products in your order please look up your order and click on the 'add' button for a BackUp CD.

find order Please enter the following information:

OR


Forgot Password?

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I have finished downloading where do I find it?
The best way to know where your download saved is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window, which shows you exactly where your download is being saved to on your computer.

If you know the filename, you can do a search on your computer for it.

Do not rename the file you're downloading, it may cause installation problems.

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Is downloading the same as installing?
No. A download is simple file transfer. Installation is the unpacking and loading of the software. Most software walks you through this process once you've successfully downloaded the file from our site. If you need assistance with installation please click here.

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