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Do you need any of the following?

  • How do I cancel Auto-Renew Plan on my subscription?
    To cancel your Auto-Renewal Plan, log into your order and follow the instructions below:
    1. Enter the Order Number and password. This information can be located in your order confirmation email. If you do not have your confirmation email, you can also locate your order by searching using your Email address and the last 5 digits of the credit card you used to purchase.
    2. Once you have logged into your order, you will see a "Cancel Auto-Renewal" button.
    3. Pressing "Cancel Auto-Renewal" will stop the Auto-Renewal Plan. Your product will still be active until the subscription expiry date.
    - OR -

    You can also cancel your auto-renewal plan by logging into your Trend Micro MyAccount portal (you will have received access credentials after you registered your product); select your product from the “Products” tab and click “Disable Auto-renew now.”

  • I was charged for an automatic renewal I did not want.
  • When will I receive the refund I requested?
  • I need help downloading.
  • I forgot my order password.

For technical support, including installation, uninstallation, virus removal and use of Trend Micro products, please click here.

For all online store related questions contact Trend Micro Customer Service, please click here.

If you need to request a refund within 30 days of purchase, please click here.

If you would like to contact us by phone regarding your Trend Micro Online Store order please call: 1-800-864-6027.